Effective Date: May 2018
The protection and security of your personal data are important to Ascensia. This Privacy Statement tells you how we collect, use, share, and protect your personal data, and together with the website Terms and Conditions, applies to your use of www.ascensia.com (Website).
Our Website is operated by Ascensia Diabetes Care Holdings AG (Ascensia) of Peter Merian-Strasse 90, P.O. Box 4052 Basel, Switzerland, who is the controller of your personal data processed via this Website. Ascensia is a subsidiary of Ascensia Diabetes Care Holdings AG of Switzerland.
Please read this Privacy Statement to understand how Ascensia may process your personal data provided via our Website.
You are not required to provide any personal data as a condition of using our Website. Where you submit personal data to us, Ascensia will process your personal data for the following purposes:
When you communicate with us via our Website or request a product or service, the types of information we may collect from you include: your name, gender, date of birth, address, contact details including your email address, language preference and details of your communication or request, financial information, including bank account and payment card details and transactional data including details about payments to and from you and other details of products and services you have purchased from us.
Where you request a product or service from us, complete an online registration or web form or contact us with an enquiry or request, you may choose to provide us with your health-related information in order for us to respond to your communication or request, or to help us provide customer service tailored to your needs. This health-related information may include: your diabetes type, therapy, treatment, details of your blood glucose meter and other apparatus, and your measurement frequency.
We will ask you for your explicit consent to the processing of your health-related information as described in this Privacy Statement, which you can withdraw at any time by contacting us at: email@example.com.
The Reasons for Processing your Personal Data
To enable us to perform the contract entered into between you and us and for our legitimate business interests including for statistical purposes, we may process your personal data:
For our legitimate business purposes relating to direct marketing, and where required, on the basis of your consent, we may process your personal data:
In order to comply with local legal and regulatory requirements, we may process your personal data:
For reasons of public interest in the area of public health relating to medical devices, to conduct scientific research and/or for our legitimate business purposes, we may use and disclose to third party researchers statistical, aggregated, anonymised or de-identified/pseudonymised information (this is information with which Ascensia will remove personal identifiers such as name and email address) for the purposes of:
On the basis of your consent, we may process your health-related information (as outlined under “Your Health-Related Information” section above) to enable us to respond to an enquiry or other request you make when you contact us via our Website or to help us understand your needs so that we can better meet your assist you, including in connection with your use of our Contour Diabetes App.
We may contact you to tell you about products and services that we feel may be of interest to you or that are similar to those that you have already purchased or enquired about.
You may be contacted by us, Ascensia Diabetes Care Holdings AG, a distributor of Ascensia products, or by one of our selected partners, in each case where you have consented to receive these communications.
You may opt out of receiving our marketing communications at any time by contacting us at firstname.lastname@example.org or by using the unsubscribe link in any of our communications.
We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.
We do not rent or sell your personal data to anyone. Ascensia may share your information with:
We may also disclose your personal data where required to respond to authorized requests from government authorities or where required by law, including for national security. Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply our Website Terms and Conditions, this Privacy Statement or other agreements, to investigate or protect the rights, property or safety of Ascensia and our group companies, our products and services and our customers, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation. Your personal data may be subject to foreign laws and may be accessible by foreign governments, courts, law enforcement and regulatory agencies.
Residents of the Latin America region, United States and Canada: Your personal data collected via our Website will be stored on servers located in the United States. It may also be processed by Ascensia staff or by one of our service providers operating in the United States. This includes individuals engaged in, among other things, the fulfilment of your order, administration of an enquiry or request you make via our Website or the provision of support services. For residents in Canada and the Latin America region, please note that the United States may have different levels of privacy protection than those that apply in your country. Where we transfer personal data, we have entered into arrangements to protect the processing of personal data.
Residents of the European Economic Area (EEA) or Switzerland: Your personal data will be stored on servers located in an European Union member state. In exceptional cases, your personal data may be transferred to Ascensia Diabetes Care US Inc. located in the United States. We may also transfer personal data to a service provider located outside the European Union, including where required to fulfil an order, administration of an enquiry or request you make via our Website or the provision of support services. Such countries may have different levels of data protection than those that apply in your country of residence and where we transfer personal data, we have entered into arrangements to protect the processing of personal data.
Residents of the Asia Pacific region: Your personal data will be stored on servers located in Singapore. In exceptional cases, your personal data may be transferred to Ascensia Diabetes Care US Inc. located in the United States. We may also transfer personal data to a service provider located outside the Asia Pacific region, including where required to fulfil an order, administration of an enquiry or request you make via our Website or the provision of support services. Such countries may have different levels of data protection than those that apply in your country of residence and where we transfer personal data, we have entered into arrangements to protect the processing of personal data.
If you are a resident of a country with data localisation laws requiring that your personal data be stored be stored locally, Ascensia will comply with any such applicable local law requirements.
Your personal data will be stored on servers located in an European Union member state. In exceptional cases, your personal data may be transferred to Ascensia Diabetes Care US Inc. or by one of our service providers in the United States. This includes individuals engaged in, among other things, the fulfilment of your order, administration of an enquiry or request you make via our Website or the provision of support services. The United States may have different levels of privacy protection than those that apply in your country.
Ascensia will store your information for as long as we have to by law, and where there is no legal requirement, we will only store it for as long as necessary to fulfil the purposes for which it was collected as described in this Privacy Statement. To determine the appropriate period for storing personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Ascensia implements appropriate administrative, technical and physical safeguards to protect the confidentiality, integrity and availability of your personal data. We will use strict procedures and security features, including cryptographic techniques, and take all steps reasonably necessary to ensure your personal data is processed securely and in accordance with this Privacy Statement.
Please note that the transmission of information via the internet is not completely secure. Although Ascensia will do its best to protect your personal data, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.
We use the following cookies on our Website:
Some of these are persistent cookies that may be used if you log on to restricted areas of our Website to remember who you are. Others are session cookies that may be used for anonymous identification of a website visit for technical purposes only. Session cookies are stored only temporarily during the browsing sessions and are deleted once the browser is closed.
We use Google Analytics cookies to collect information and compile reports about how visitors use our Website, and we use this information to help us improve our Website. Google Analytics mainly uses first-party cookies which are not shared across different websites that you visit. The information that the cookies collect is mostly anonymous and includes the number of visitors to the Website, where those visitors originate from and how many times they have visited the Website. Google has published information in relation to Privacy and safeguarding data.
Google Analytics will collect your IP address, which is a unique code assigned to every computer and device connected to the Internet. IP addresses are usually assigned in geographic blocks and may allow website operators to identify the country, state and city in which the computer or device is based. We may collect either the full or a portion of an IP addresses to help us identify the location of our website visitors. Google Analytics will also collect demographic and interests information, including age and gender, where available in the cookie.
Google Analytics also uses third-party cookies (such as the DoubleClick cookie) on websites where Google Analytics Advertising Features are used, such as Remarketing or AdWords. Our use of Google Analytics’ Remarketing feature allows targeted and relevant advertising to be delivered to you when you browse elsewhere on the internet. This feature can also work cross-device where you have a Google account and you have chosen to enable Google to associate your web browsing history with your account and to use information from your account to personalise advertising you see across the internet. When you’re signed-in to your Google account, Google will use your data together with the analytics data they obtain by the third-party cookies on our Website to serve better advertising on other websites you visit and based on your past browsing habits. In order to support this feature, Google will collect user’s Google-authenticated identifiers.
More information in relation to these advertising cookies can be found at http://www.google.com/intl/en/policies/technologies/ads/. You may opt-out of these features by visiting Google’s Ads Settings.
You may refuse to accept cookies by altering the settings on your internet browser (for example Internet Explorer, Chrome and Firefox). Please note that if you choose not to permit cookies some areas of our Website may not function properly or be accessible.
In general, by consulting the help menu item in your internet browser, instructions on how to disable or delete cookies is available. Most browsers are set-up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. You may also use self-regulation programs available in your jurisdiction to manage the way that companies other than Google advertise to you, such as the EU-based Your Online Choices.
Please note though, that if you delete your cookies:
We will not collect or use via our Website any personal data of anyone we know to be under 16 years old without the prior affirmative, verifiable consent of his or her parent/guardian. A parent/guardian has the right, upon request, to view the information provided by their child and/or to require that it be deleted. If we discover that a child has provided us with personal data online through our Website, we will take reasonable steps to delete this data. If you are a parent/guardian with any concerns regarding your child’s personal data in connection with our Website, please contact Ascensia at email@example.com or by mail to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland.
Residents of the European Economic Area (EEA) or Switzerland: You have the right to: request (a) access to the personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; and/or (f) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company. We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.
Where you have been asked to consent to the processing of your personal data, we will provide you with an opportunity to withdraw your consent. You can withdraw consent, such as by contacting us using our contacts details below. In each case you will be given information about how to withdraw consent. Any withdrawal of consent will not affect the lawfulness of the processing based on your consent before the withdrawal. Please also note that where you withdraw consent, we will only stop processing your personal data that relates to the withdrawal of consent.
To exercise any of your rights in connection with your personal data, please contact Ascensia by email at firstname.lastname@example.org or by mail to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland. We will process any request in line with any local laws and our policies and procedures. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.
Our Website may contain links to other third-party websites that are not governed by this Privacy Statement. Although we endeavour to link only to websites with high privacy standards, this Privacy Statement will no longer apply once you leave our Website.
Links to other websites are provided for information only and do not constitute endorsements of those other websites. Ascensia and/or its affiliated companies are not responsible for the content of links or third-party websites and do not make any representation regarding their content or accuracy. Your use of third-party websites is at your own risk.
Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Statement.
Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to the Ascensia Group Data Protection Officer at email@example.com or to Ascensia Diabetes Care Holdings AG, Peter Merian-Strasse 90, P.O. Box, 4052 Basel, Switzerland. If you contact us, we will do our utmost to address any concerns you may have about our processing of your personal data.